At CATERPILLAR GLOBAL LIMITED, we provide products and services that meet and exceed the expectations of our customers through an ongoing commitment to continuous improvement of our quality management system (QMS). Our quality policy is guided by the following principles:

• Leadership commitment: our leadership demonstrates its dedication to the

development, implementation, and improvement of the QMS. It promotes a risk-based approach at all levels.

• Customer focus: Customer satisfaction is the main objective of our QMS.

Therefore, we are committed to understanding customers’ requirements, expectations and needs and to analyzing their feedback to improve our quality and performance.

• Continual improvement: we commit to continuous improvement of our QMS, in terms of efficiency, reliability, ensuring that our customers are receiving the best products and services.
• Compliance with requirements: we are committed to complying with all applicable requirements, both from our customers and international standards.

This quality policy serves as a framework for establishing and reviewing quality objectives.

It is communicated, understood, and applied throughout the organization.